Politique de confidentialité

1. Qui sommes-nous

HostMetric provides services relating to short-term rental management, booking management, guest communication, distribution, listing optimization, pricing and property performance.

The information collected depends on how you interact with HostMetric and which services you request.

• Full name and contact details.
• Email address and telephone number.
• Country, postal address and business address.
• Owner, authorized representative or business information.
• Tax, registration or licensing information where required for property onboarding.
• Property address, type, capacity, facilities and amenities.
• Accommodation unit, room and bed configuration.
• Existing Booking.com, Airbnb or other platform information.
• Listing URLs, property IDs and channel-management details.
• Pricing, occupancy, booking and performance information.
• Guest policies, check-in information and operating details.
• Messages and enquiries sent to HostMetric.
• Technical information such as device, browser, IP and website usage information where applicable.

During property onboarding you may provide photographs, floor plans, documents and other material relating to your accommodation.

These files may be used to review the property, organize galleries, prepare listing content and, where agreed with you, configure or improve listings on accommodation platforms.

You should only upload files that you own or are legally authorized to provide and use.

4. Comment les informations sont collectées

Information may be collected when you:

• Complete our Get Started onboarding form.
• Submit a contact form.
• Contact us by email or telephone.
• Enter into discussions or an agreement with HostMetric.
• Provide property information or files directly to us.
• Use our website, where technical information may be collected through essential technologies or permitted cookies.

5. Pourquoi nous traitons les informations

Information may be processed for purposes including:

• Responding to enquiries.
• Reviewing prospective properties.
• Creating and maintaining onboarding records.
• Preparing listing, pricing and distribution strategies.
• Configuring accommodation on booking platforms where agreed.
• Managing reservations and guest communication.
• Providing contracted HostMetric services.
• Measuring and improving property and listing performance.
• Maintaining accounting, administrative and business records.
• Protecting the security of our services.
• Meeting applicable legal obligations.

6. Bases légales du traitement

Depending on the circumstances, processing may be necessary to take steps at your request before entering into an agreement, to perform an agreement, to comply with legal obligations, to pursue legitimate business interests or, where required, on the basis of your consent.

Where processing relies on consent, you may withdraw that consent subject to applicable law.

7. Plateformes de réservation et prestataires

Where necessary to provide agreed services, information may be processed through third-party accommodation, technology, hosting, storage, email, analytics, payment or communication services.

Accommodation platforms such as Booking.com, Airbnb, Vrbo, Expedia and similar services operate under their own terms and privacy policies.

HostMetric does not sell personal information.

8. Transferts internationaux de données

Some technology providers may process data in countries outside your country of residence or outside the European Economic Area.

Where required by applicable data-protection law, appropriate transfer mechanisms or safeguards will be used.

9. Conservation des données

Personal information is retained only for as long as reasonably necessary for the purposes for which it was collected, the management of our relationship with you, applicable accounting requirements and other legal or contractual obligations.

When information is no longer required, it may be securely deleted or anonymized.

HostMetric uses reasonable technical and organizational measures designed to protect information against unauthorized access, disclosure, alteration, loss or destruction.

Access to information should be limited to persons and service providers who require it for legitimate business purposes.

Subject to applicable law, you may have rights including:

• Access to your personal information.
• Correction of inaccurate information.
• Erasure in appropriate circumstances.
• Restriction of processing.
• Data portability where applicable.
• Objection to certain processing.
• Withdrawal of consent where processing relies on consent.
• The right to complain to the relevant data protection supervisory authority.

Our website may use cookies and similar technologies for essential functionality, preferences, security and, where permitted, analytics or other optional purposes.

For more information, please read our Politique relative aux cookies.

13. Sites web externes

Our website may include links to external websites and booking platforms. HostMetric does not control the privacy practices, security or content of independent third-party websites.

14. Modifications de cette politique de confidentialité

HostMetric may update this Privacy Policy when our services, technology, processing activities or legal obligations change. The current version will always be available on this page.

For privacy questions or requests concerning your personal information, contact: